Information/Terms

Welcome to us.

Washing and colors:
We recommend that you hand wash our yarns with wool detergent and let it dry on the floor. Some colors can dry out a little. If you are going to knit a large piece, we advise you to use 2 skeins at the same time and alternate them. The method Helical knitting is very good at it.

Pictures:
We take all our photos with great care so that the photos reflect the true colors. But some difference between screen and reality may exist depending on different settings.

Shipping and delivery:
We try to ship orders the same day they come in and you'll usually have it within 4 working days. Orders placed on weekends are shipped the next weekday.

A package costs up to 1 kg SEK 49 in postage. We ship orders over SEK 2,000 free of charge.

We only ship with Postnord's Send Direkt, which is easily traceable. You will then receive a notification on your email or mobile phone. ATTENTION! Check carefully that you have filled in correctly, otherwise the package will be waiting in the mail without you being able to pick it up. If this happens, you yourself are responsible for additional costs to have it sent out again.

Right of withdrawal and returns:
We hope you are satisfied with your purchase from us and feel safe. Should that not be the case, always contact us and we will surely resolve it. In the event of a complaint - we will pay the return shipping, but if you have changed your mind, you are responsible for the shipping.
In the case of both returns and cancellations, the product must still be in its original condition and properly packed before you send it as agreed with us. The right of withdrawal is 14 days.

Knots and weight:
The ends of hand-knitting yarn are tied together by hand and unfortunately there are no knots. There should not be many knots per kilogram of yarn spun. If this still occurred and we did not notice it during the dyeing process, then contact us, and we will see if we can solve it.

Weight differences of up to 10-15% may occur. This depends on the humidity. The lower the humidity, the lower the weight. In winter, yarn usually weighs less when the air is dry. In summer, the skein can weigh more as the air is humid. It is the length that applies that is written on the skein.

Animals and nature:
Most of our yarns are made of wool. Some have a certain % polyamide or similar to give the yarn more durability, such as yarn for socks.

We try to be respectful both towards animals and nature with our resources and energy consumption: we avoid disposable products where we can, try to save on energy and water. We use rainwater when we can and dry yarn outside in the open air. Our detergent is Swan-labelled and approved by the Asthma and Allergy Association.

Of course, all our yarns are mulesingfria.

Contact:
If you have any questions, you are welcome to email us: mooike.by.bella@gmail.com or through the form here.

GDPR: We care about your privacy and never share your information with a 3rd party.
The newsletter: sent at most 2x times per month. - It is possible to cancel at any time yourself through a link.

Company Information:
Owners: Barbara Ingvarsson and Carita Helin
Address: Vråkstigen 6, 144 44 Rönninge, Sweden F-tax (VAT) SE19780926514801
Telephone 073 5439050 from 17:00-20:00 Monday - Friday (please respect these times)